Facility Lead
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Job Description:
Facility Lead
Reporting to:
Operations Manager
Remuneration:
€35,000 - €45,000
Purpose of role:
In-facility leader. Responsible for gym growth and performance, member experience and athletic development. Driver of in- gym events, daily running of classes/sessions, staff roster, class schedule. Key stakeholder for developing internal standards, policies, procedures and protocols. Strongly focussed on class delivery and member acquisition. Ensuring highest quality member experience through exceptional customer service and delivery of coaching techniques. Responsible for staff communication and for member and lead communication with a focus towards, team harmony, facility growth and business expansion.
Key Responsibilities:
Maintain and grow Activate’s Mission and Vision through consistent application of our company values
Demonstrate knowledge of the company brand in accordance with company standards
Maintain required number of coaching hours weekly.
Arrive to gym prepared with a thorough understanding of the workout for the day
Lead by example in recruitment and retention of gym members
Coordinate and implement sales and retention strategies to drive continued growth
Coordinate and implement shift schedule ensuring staff are appropriately allocated
Schedule and coordinate each new training phase
In conjunction with the Customer Success Manager; Coordinate with leads, trials & members to ensuring induction is understood and membership journey is optimised
Assist in conducting performance and goal check-ins for members
Ensure the team has the gym setup, maintained and cleaned to a consistently high standard
Ensure the team maintains hygiene, cleanliness, appearance and organisation of the facility and equipment
Ensure team are always prepared and deliver an excellent service
Deliver introduction, verbal cues, and demonstrate each exercise with confidence, providing modifications/regressions or progressions as needed.
Ensure members are receiving attention by name where possible in class and performing exercises safely, always using the correct form while keeping them motivated and encouraged.
Coordinate community engagement to drive awareness, including event launches, marketing projects and recruitment events.
Implement social media marketing strategies and contribute to social media content.
Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, and professionalism to both clients, colleagues, and internal & external business partners.
Develop a high-energy culture through challenges, fun in-house events and incentive-based motivation.
Responsible for implementing challenges, special projects, events, and promotions.
Meet or exceed required gym performance metrics (KPIs).
Always ensure appropriate communication of member-related actions.
Always ensure appropriate communication of administrative actions.
Comply and adhere to Activate’s business policies and standards.
Comply and adhere to Ludus Magnus business policies and standards.
Attend and assist at organised events, whether community, social, or fitness-related.
Comfortable giving sweaty high fives!
You will be responsible for…
The continued growth of Activate in terms of business Key Performance Indicators.
The maintenance of excellence and high standards of service.
Appraising team performance and providing feedback at regular intervals.
Reporting on facility KPIs and implementing business strategies.
Key Attributes:
Exceptionally organised and task orientated.
Have a growth mindset and be open to training and mentorship to develop in the role
Exceptional administration and communication skills, self-motivated, process and goal-oriented.
Hardworking and committed to delivering from concept to conclusion for the role, gym, and the brand/business values.
Ability to develop strong relationships with clients, colleagues, and business partners.
Ability to lead and provide feedback to colleagues.
Motivated and passionate about the fitness industry.
Continued commitment to growth.
Willingness to work flexible hours at multiple locations.
Requirements
Fitness certification through a nationally recognised organisation above EQF4.
Minimum of 4 years of experience in the fitness industry, with the majority in a supervisory or higher-level management role (or the ability to give clear examples of leadership)
Management experience is strongly preferred.
An NQF Level 7 & CrossFit L3 is strongly preferred.
A track record of continuous professional development.
CPR/AED First Aid Certification.
Preferably experience with Activate.
We are looking for leaders!
Do you..
Live our company values
Have ambition to grow with us
Handle yourself in a professional manner.
Want to grow and lead a high performing team
We want to hear from you!
